Type of Jurisdictions Involved

City
County
Town
Village

 

Specific Jurisdictions Involved

  • Waukesha County Sheriff,
  • Lake Area Communications,
  • Six other agencies,
  • A total of 29 cities and villages, and 5 fire districts throughout Waukesha County

 

County

Waukesha

 

Region

Southeastern

 

Type of Agreement

Consolidation of Services

 

Implementation and Incubation

  • After 4 years of discussion, the Waukesha County Communications Center was formed in 2004
  • Some delays in forming due to switching from old systems and achieving desired response times

 

Factors Involved

  • 10 separate public safety answering points throughout Waukesha County in 2000
  • One of the PSAPs was having trouble retaining employees PSAPs were facing expensive capital systems replacements

 

Benefits

  • Minimize costs of replacements by consolidating and pooling resources
  • Comprehensive emergency response and management
  • Ability to use advance response and dispatch technology

 

Results

  • Better service, capacity to provide support services to municipal dispatch centers, improved ability to deal with staff turnover, and evidence of lower annual operating costs
  • Waukesha County has control of the dispatching - member participants are part of the Waukesha County Dispatch Operations Commission
  • Larger staff - ability to cope with turnover Improved training and testing programs enabling it to ID outstanding candidates
  • Ability to maintain an equipment replacement fund
  • Declines in annual operating costs

 

Project Contact

 

 

Contact

William F. Stolte
Emergency Management Coordinator
(262) 548-7580

Abstract

 

 

Agreement

 
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