Lean Government

• Brown County

• Began process in February 2009
• LEAN Steering Committee created
• Charter adopted in November 2009
• Desire to improve customer service and worplace organization while reducing operating costs

• Improve speed and efficiency of government services and processes by elminating non-value added steps
• Skepticism by staff and County Board was major obstacle to getting process underway - education was essential, as staff were concerned for their jobs
• Funding was an issue as well 

• Major cost savings
• Time savings
• More attentative government services
• Work on backlog projects
• Maintain workload
• Collaboration between departments to avoid duplicative efforts
• Solutions with diminished resources in difficult economic times

• Increased employee interest and "buy in"

http://www.co.brown.wi.us/departments/?department=9828882e1158